Help

Help Centre

Answers to the questions people ask most. If yours is not here, write to us at support@sikaos.app or use Feedback.

Getting started

Where do I get Sika? From sikaos.app/download. Install only from this website: Sika warns you if it finds a copy that was changed by someone else.

The verification code did not arrive. Wait two minutes and ask for a new code. Check that the number starts with your country code. If your line blocks promotional texts, try the email option instead.

Messages and calls

My message says Waiting. It is safe on your phone and goes as soon as there is a route to the other person: the same Wi-Fi, or the relay. Check Settings, Network.

Can Sika read my chats? No. Private chats, files and calls are end to end encrypted. The keys live only on your phone and the other person's phone.

Your phone and your data

I forgot my PIN. Nobody can reset it, including us. Erase Sika from the phone, then restore your backup if you made one.

I am moving to a new phone. Make a backup in Settings, Back up and restore, keep the file and its code, and restore it on the new phone.

Updates. Settings, App updates checks this website for a new version. Android asks you to tap Install to finish.

Payments, Premium and Rubies

I paid but Premium is not on. Open Premium and tap I already paid. If it still does not show after a few minutes, write to us with the time you paid.

Why can I only buy the small Ruby pack? For its first 7 days, a new account can buy only the smallest pack, once a day. This protects people from stolen cards. Bigger packs open after that.

Safety

Someone is bothering me. Open the chat menu and tap Block. They are not told, and they cannot message you again.

I saw something harmful in a channel, hall or market listing. Use Report on it. Our reviewers look at every report.

Contact

Sankofa Network, Akwa Ibom State, Nigeria. support@sikaos.app.